![]() ![]() ![]() My point is this, LG makes it impossible to submit a warranty claim, and their phones are cheaply made, that's why they are so inexpensive compared to Samsung or Google Pixel. This whole time I am without a phone, and anyone that has 2 step authentication enabled on most of their accounts can attest, you are pretty much locked out of all of them. After another day I received another email. I went back to the email they sent and replied that I was back to the same form and I could not get it submitted. I went through that process again and again it was not accepted, I triple checked it and found everything to be correct, but it was still resjeted. I clicked on the link, and was back on the same form I filled out 5 times before. The stated all of the horrible things that would happen if I sent in my phone and it turned out to be the result of neglect, misuse or other user caused damage, to click on this link to proceed with the submission for repair. ![]() I filled out the form and about a day later I received a message back. There is no phone number, only another form to fill out. After filling out the required form, it was approved for service, however, the form was not accepted because of errors, I checked my information over very carefully several times, after doing this over and over 5 times, I went to the contract us page. I then went to the LG warranty help pages on the LG corporate website. I also purchased a new OEM cable and wall charger. After very carefully cleaning the inside of the port, it still wouldn't charge. I went on Amazon and ordered a new charging port cleaning kit. I went on youtube and watched several videos on the subject and everyone of them said that dust/lint was the problem. I am having the same problem with my Stylo 5 (c-type). As the phone is only 4 months old, consult the manufacturer’s warranty statement that should have come with the phone (or search for it online - LG Stylo 4 warranty) as to what to do to make a claim for a manufacturer’s warranty repair or replacement If the port enclosure appeared to be OK obviously there is a problem with the phone. If this doesn’t work use a sharpened wooden or plastic toothpick to gently remove any lint etc. Use a vacuum cleaner to see if this will suck out the debris. If there is any lint stuck in the port enclosure (this prevents a good electrical connection between the charger cord and the phone) DO NOT use a pin or metal probe to try and remove it as you may damage the pins or cause an electrical problem in the phone. Also check that all the pins (5) are there and that they are all straight and parallel with each other. If it still doesn’t charge, use a strong light and a magnifying glass to visually inspect the charge port in the phone for any lint etc., that may be lodged in the port enclosure. Have you tried a different compatible charger, charging cord or even connecting it to a computer via an appropriate USB cable to see if the phone charges? ![]()
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